Return & Refund Policy – Nexora

At Nexora, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order. To be eligible:

• The item must be unused, unworn, and in original condition

• All tags and packaging must be intact

• The product must not be damaged, washed, or altered

2. Non-Returnable Items

We do not accept returns for:

• Items purchased on sale or discount

• Products damaged due to customer misuse

• Items without original packaging or tags

3. Exchange Policy

We offer exchanges only in case of:

• Wrong item delivered

• Size issue (subject to availability)

• Defective or damaged product

To request an exchange, contact us within 7 days of delivery.

4. Refund Policy

Once we receive and inspect your returned item:

• If approved, your refund will be processed

• Refunds are issued via bank transfer or store credit

• Processing time: 5–10 business days

Note: Delivery charges are non-refundable.

5. Return Process

To initiate a return:

1. Contact us via email or WhatsApp with your order number and issue

2. Our team will guide you through the return process

3. Ship the item back to the provided return address

6. Shipping Responsibility

• Customers are responsible for return shipping costs

• Nexora covers shipping only in case of wrong or defective items

7. Contact Us

For any questions or return requests, contact us:

📧 Email: anexoraofficial@gmail.com
📱 Phone / WhatsApp: +92 300 0636179

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We appreciate your trust in Nexora and are committed to providing you with the best shopping experience.